Customer Service and Live Chat Hours 9 am Eastern to 4 pm Eastern Monday thru Friday.
Order Processing and Air Shipping
Please note that all orders are shipped in no more than 2 business days and typically in 1. Air shipments are attempted to be sent in 1 business day always, BUT any order not in by midnight will not ship the next day if ordered via air.
Please note that orders after midnight on Tuesday via 3 day select will not arrive until the following Monday due to shipping on Wednesday and 3 business days being the following Monday via UPS. The same is the case with 2 day Air on orders after midnight on Wednesday and Overnight shipments after midnight Thursday. You must build in 1 day to ship and 1-3 business days to arrive when calculating air delivery dates.
- If you would like to exchange your Happy Feet slippers please send them to us via US Postal Service, FedEx or UPS to the address below.
- We will send them back to you on an exchange at no charge, but remember that you must pay to ship them to us.
- We do not accept worn slippers for exchange.
- Please include the original packing slip or order information in the package along with identifying the item you would like in return.
- No RMA# is required for returns or exchanges after 1/1/10.
- You may return your Happy Feet slippers within 75 days of purchase for a refund.
- Returns must be accompanied by a receipt or identifiable website order number.
- All returns are subject to inspection for excessive use or wear and we will credit the original purchasers account.
- We refund the original item cost only, not original shipping to you or for the return to us.
- We do not accept worn slippers for return unless deemed defective by manufacturing.
Happy Feet Returns and Exchanges
P.O. Box 352
56247 W Hwy 84
Hartington, NE 68739
We recommend that you purchase tracking on all returns and exchanges to ensure it gets delivered.
When exchanging an item for one of another price we will charge the difference to the card on file from the original purchase. If you do not want that card charged, you must include payment in the package with your exchange.
Happy Feet are a delicate item. To clean them you need to try a lint brush first, but if they require more cleaning try to hand wash with a light detergent and air dry to protect the colors.